Refund policy

Last updated: October 3, 2026

30-DAY RETURNS

You can request a return within 30 days after receiving your item. Items must be unused, in the same condition as received, with original packaging and any original tags or accessories. Please include your order number or proof of purchase.

HOW TO REQUEST A RETURN

Email ironwordcopy@gmail.com with your order number, the item you want to return, and the reason. For damaged, defective, or incorrect items, include photos if possible.

We will review your request and provide return instructions and the correct return address. Please contact us before sending anything back; the return address may differ from the shipping origin.

RETURN SHIPPING AND FEES

For a change-of-mind return, you are responsible for return shipping. We will explain any return label cost before you agree to proceed. We do not charge a restocking fee.

For an item confirmed to be damaged, defective, or incorrect, we will arrange a replacement or refund and cover any required return shipping.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order when it arrives and contact us as soon as possible, preferably within 5 business days, so we can resolve the issue. This request does not limit your rights under applicable consumer law.

REFUNDS

We will notify you after your returned item has been received and inspected. Approved refunds are issued to your original payment method within 10 business days of approval.

Your bank or card provider may need additional time to post the refund. If it has not appeared after 15 business days, contact us for help.

ORDERS THAT HAVE NOT ARRIVED

If your order has not arrived within 30 days after shipping, you are eligible for a full refund, no questions asked. Email us with your order number so we can help.

CANCELLATIONS AND EXCHANGES

Contact us as soon as possible to request cancellation. We cannot guarantee cancellation once an order is being processed or has shipped.

For an exchange, contact us first so we can explain the available options.

Any item-specific return exclusions will be disclosed before purchase. This policy does not limit rights you may have under applicable consumer law.

CONTACT

For all return and refund requests, contact Iron Word Labs at ironwordcopy@gmail.com.